MRO Queries Keyfacts

Streamline your technical decision-making process with digital query management.
When maintenance exceptions arise, efficient handling of technical queries, concessions, and quarantine decisions becomes critical to maintaining both safety and schedule. Our SmartFleet MRO Queries solution delivers:
- Structured digital workflows for technical queries, concessions, and quarantine cases
- Evidence-based documentation with visual reference capture
- Automated routing to appropriate technical authorities
- Real-time status tracking from submission to resolution
- Complete audit trail of decisions and approvals
The result? Faster technical decisions, consistent application of standards, and comprehensive compliance documentation.
Engineering managers and quality teams across the UK rail sector are already using our system to transform how they manage maintenance exceptions and technical decisions.
MRO Queries management is just one of over 30 SmartFleet solutions designed to digitally transform railway operations. From maintenance to compliance, we've got the rail industry wrapped.